Cancellation of Appointment

In case of cancellation or non-confirmation of the appointment by CHARMS due to any reasons, three options are available to the patients:

1. 1. A patient may ask for rescheduling the appointment with the specialist doctor. Payment will be adjusted for a new appointment.
   2. The advance payment may be added as credit in the account of the patient and will be adjusted in due course for future consultations.
   3. A patient may claim a refund of the payment

Terms and Conditions for Claiming Refunds

1. 1. The patient should necessarily have a valid payment reference for the investigations, so as to be able to get the refund.
   2. In case the patient misses or cancels the appointment and not inform CHI before 3 hours of the appointment time, then the patient shall not be entitled to any refund.
   3. In case the patient’s credit card/debit card/payment account has been accidentally overcharged, the patient should notify CHARMS for the same at the earliest.
   4. The cancellation should be backed with a valid reason.

Refunds Process

1. 1. CHARMS shall process all the valid refund cases within 7 working days.
   2. The refunded amount may be credited to the Patient’s account so as to be adjusted in future consultations of himself or of any other person.
   3. The refund shall be made by e-Banking or by Demand Draft or by another mode, depending upon the suitability of both, CHARMS and the patient.